FREQUENTLY ASKED QUESTIONS
SHIPPING & TAXES
How much time does it take to deliver the order?
Shivi Jewels pieces are made to order. Please note that each order takes approximately 15-20 days for production and delivery.
Customised and Bespoke orders make take longer for delivery. Feel free to contact us for more information.
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Are there any shipping charges or taxes applicable to my order?
The reflect prices are inclusive of all taxes and GST. However, we charge an a flat shipping fee on domestic orders under 1500/-. To schedule a pick-up from our office in Jaipur please contact us on shivijewelsjaipur@gmail.com before placing the order.
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Do you offer Cash On Delivery?
Unfortunately, at this moment we are unable to accommodate COD requests.
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Do you ship internationally?
For international orders taxes, custom duties and shipping will vary depending on the customers location. For international orders please contact us at shivijewelsjaipur@gmail.com
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Issues with delivery / tampered parcel?
You will always receive your order in a tamper proof envelope In case you believe your package has been tampered with, please make sure you immediately take a photograph of the same and get in touch with our customer service team on shivijewelsjaipur@gmail.com or call us on +91-9602431853
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I put the wrong shipping address, or I made a mistake on my order, can you change it?
If you receive an order confirmation email and notice a mistake with the order, please call us at +91-9602431853 or E-Mail shivijewelsjaipur@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
RETURNS & REPAIRS
How can I return/ exchange my order?
Shivi Jewels pieces are made to order. We do not offer exchange, returns or refunds. All sales are final. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order, please get in touch with us within 24 hours of the product delivery.
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How can I cancel / modify my order?
Once the order has been placed and processed it can’t be cancelled. Modifications requests are accpted and might be possible on a case-to-case basis. Please get in touch with us within 24 hour of placing the order.
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I have recieved a damaged product, how can I return/ exchange it?
We only accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order. Please get in touch with us within 24 hours of the product delivery. We do not accept returns due to change of mind. Please note that all of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks and inclusions. Because all of our gemstones are natural product they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.
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If I order the wrong size, can it be resized?
In the case of an item being sent back to us for resizing, shipping charges to and fro will be chargeable to the customer, on actuals. For further information you can get in touch with us via email or phone.
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How much does a repair cost?
The repair cost varies depending on how severe the damage is. Get in touch with us with images of the piece you would like to repair, and we can advise the way forward. We only repair items manufactured by our own brand. Shipping charges to and fro will be chargeable to the customer.
SHIVI JEWELS PROCUTS
Are your products made of gold or silver?
We offer Jewels in 925 silver and 10k Gold on our website. We can also customise pieces in 14k/18k Gold or higher gold purity. Contact us.
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Do you provide a certificate for your pieces ?
All our pieces are purity stamped and come with an in-house certificate. We offer additional lab certifications for gold jewelry. Lab certifications are done on request and will be charged seperately.
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Are the colours of products shown on the website accurate?
We try for the pictures to be as close to the original product but cannot guarantee that your monitor or screen's colour display will be completely accurate, as computer monitors and screens of electronic devices vary. Also, we use natural gemstones where no two gemstones are the exact copy of each. Colour stones are unquie and might vary in colour slightly.
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How can I check the authenticity of the products?
Each Shivi Jewels piece is handmade with love in our in-house production house in Jaipur, India. We pride ourselves for our authenticity and originality. All our pieces are purity stamped and come with an in-house certificate. But we do understand if you have any concern, therefore we can provide for the authentication certificate on a chargeable basis.
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Why is your jewelry so expensive?
We are committed to quality and only use real gemstones and luxury metals. We use high quality plating and diamonds for longetivity and maximun bling. Our prices are reflective of the quality of materials we have used and our commitment to be fair to our artisans. Be assured that you are paying for a quality product which will last you a lifetime.
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How do I care for my jewelry?
Please refer to our Jewel Care page to know more about jewelry care tips. If you are still unsure please get in touch with us.
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I am not sure about my ring/bracelet/necklace size?
Checkout our Jewelry Size Guide for more information. If you are still unsure please get in touch with us.
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CUSTOM & BULK
Do you customise jewelry?
Yes! We love to do custom work so please do not hesitate to ask about going custom. For customisations write to us at shivijewelsjaipur@gmail.com
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What is the cost and timeline for customised jewelry?
The timeline and cost can vary depending on material availability and design complexity but on average, custom design takes about 6-8 weeks from start to finish. If we are sourcing a very hard to find stone, it may take up to 12-14 weeks and if we are only making small changes to an existing design it can take as little as 4 weeks.
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What is the differnce between Customised and Bespoke Jewelry?
Customised jewelry is just a simple change to our existing designs. For example, getting the same design we offer in a different metal purity or just changing the gemstone to a different one. Bespoke jewelry, on the other hand, is a completely new design, developed specially for you. Bespoke jewelry may include more personalisation and is generally made for special occasions such as engagements. For more information on bespoke jewelry click here.
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Do you do Gifting/Bulk Orders?
Absolutely, please write to us for the same. We love to do bridesmaids giveways, corporate gifting etc. We can also offer specialsed gift packaging on sizable orders upon request.
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JEWELRY & METALS
What is sterling silver?
Sterling silver is what's known as a metal alloy. This means that sterling silver is a combination of metals instead of just one single metal. Sterling silver is 92.5% silver and 7.5% alloy. This means that your jewelry has pure 92.5% silver, that is favored by jewelers for workability and durability. Silver jewelry comes with a 925 purity stamping and is durable, timeless metal, and when cared for properly, can last a lifetime.
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Can I wear Silver Jewelry everyday?
Precious metals like silver and gold do best when worn regularly, so feel free to add sterling silver to your jewelry collection with the confidence that it is durable and when properly cared for, will look great today, tomorrow, and 10 years from now.
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What is the differnce between 10k and 18k Gold?
First, let’s explain karat. Karat is the unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 10kt contains 41.7% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for every day wear. Thus, many jewelers opt to work in 10k, 14k and 18k which are very strong.
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What is the meaning of Natural Diamonds and Moissanite Diamonds?
Natural Diamonds were created under the earth's surface millions of years ago and are found in mines. Moissanite Diamonds are created in a lab by scientists. There are little differences between the two. It is only possible to separate moissanite diamonds and natural diamonds by a jewelry expert. Only Diamond grading labs with specialised equipment can tell the difference between these.
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Are Lab-Grown Diamonds better than Natural Diamonds?
Many people prefer Moissanite Diamonds as they are almost exactly the same as natural diamonds and more more affordable. Moissanite Diamonds on top of being pocket friendly are also preferred for ethical and sustainability reasons. Natural Diamonds are preferred for rarity and resale value. We offer both to our customers.
Natural Diamonds are used only on order basis.
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For any other qustions send us an email