Return and Exchange Policy

How can I return/ exchange my order?

Shivi Jewels pieces are made to order. We do not offer exchange, returns or refunds. All sales are final. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order, please get in touch with us within 24 hours of the product delivery.

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How can I cancel / modify my order?

Once the order has been placed and processed it can’t be cancelled. Modifications requests are accepted and might be possible on a case-to-case basis. Please get in touch with us within 24 hour of placing the order.

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I have recieved a damaged product, how can I return/ exchange it?

We only accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order. Please get in touch with us within 24 hours of the product delivery. We do not accept returns due to change of mind.

Please note that all of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks and inclusions. Because all of our gemstones are natural product they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.

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If I order the wrong size, can it be resized?

Check our size guide before placing an order. In case of any confusion please contact us. In the case of an item being sent back to us for resizing, shipping charges to and fro will be chargeable to the customer, on actuals. For further information you can get in touch with us via email or phone.

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In case of return

 All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from us and ensure that the package is clearly labelled.

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Please note: All returns should be properly packed in the same way as it was sent to you. The package contents should be properly covered and taped. Any package that is not properly covered and taped will not be considered eligible for returns and exchanges. 

Our team will contact you upon receipt of the package. Our quality inspection team must confirm the returned jewellery has not been damaged, or suffered excessive wear and tear. All items must arrive back in their original condition.

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Please note that on case of any return customers will be eligible for a store credit only. This store credit can typically be used to make future purchases from the same online store. This part of the policy helps the store mitigate potential losses associated with processing and holding orders that are eventually canceled or returned. 

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Other important information

We are also unable to return/exchange any items once they have been altered by a third party jeweler.

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